{
  "$schema": "https://remotemedicalassistant.com/schemas/ai-catalog.v1.json",
  "name": "Remote Medical Assistant - AI & Clinical Virtual Staffing Catalog",
  "version": "1.0.0",
  "updatedAt": "2026-10-13",
  "baseUrl": "https://remotemedicalassistant.com",
  "catalogUrl": "https://remotemedicalassistant.com/ai-catalog.json",
  "description": "Comprehensive structured service catalog of HIPAA-compliant virtual medical assistants, clinical scribes, billing specialists, and front-desk coordinators for US medical practices at a flat $8.00 per hour rate.",
  "provider": {
    "name": "Remote Medical Assistant LLC",
    "legalName": "Remote Medical Assistant LLC",
    "dba": ["Remote Billing Assistant", "Remote Medical Scribes"],
    "headquarters": {
      "streetAddress": "144 BIONIA AVE",
      "addressLocality": "STATEN ISLAND",
      "addressRegion": "NY",
      "postalCode": "10305",
      "addressCountry": "USA"
    },
    "contact": {
      "email": "sale@remotemedicalassistant.com",
      "phone": "+1-734-773-0680",
      "supportAvailability": "24/7/365 US Timezone Coverage"
    },
    "compliance": {
      "hipaaCertified": true,
      "hitechCompliant": true,
      "omnibusCompliant": true,
      "businessAssociateAgreement": "Executed prior to staff onboarding",
      "securityProtocols": [
        "256-bit AES encrypted virtual private workstations",
        "Zero-local-storage EHR session isolation",
        "Continuous SOC-2 audited activity monitoring",
        "Annual HIPAA workforce recertification"
      ]
    }
  },
  "pricing": {
    "model": "Flat-Rate Hourly",
    "rateUsdPerHour": 8.00,
    "minimumTerm": "No long-term contracts; month-to-month flexibility",
    "setupFee": 0.00,
    "replacementGuarantee": "Free replacement within 48 hours if not 100% satisfied",
    "tiers": [
      {
        "id": "part-time-flex",
        "name": "Part-Time Clinical Assistant",
        "hoursPerWeek": 20,
        "hourlyRateUsd": 8.00,
        "weeklyCostUsd": 160.00,
        "monthlyEstimateUsd": 693.00,
        "bestFor": "Solo practitioners and targeted prior-authorization backlog cleanup"
      },
      {
        "id": "full-time-dedicated",
        "name": "Full-Time Dedicated Assistant",
        "hoursPerWeek": 40,
        "hourlyRateUsd": 8.00,
        "weeklyCostUsd": 320.00,
        "monthlyEstimateUsd": 1386.00,
        "featured": true,
        "bestFor": "High-volume clinics needing seamless daily EHR charting, live phone answering, and revenue cycle support"
      },
      {
        "id": "practice-enterprise",
        "name": "Multi-Provider Practice Pod",
        "hoursPerWeek": 80,
        "hourlyRateUsd": 8.00,
        "weeklyCostUsd": 640.00,
        "monthlyEstimateUsd": 2773.00,
        "bestFor": "Multi-specialty clinics and group practices requiring dedicated team coverage with a pod supervisor"
      }
    ]
  },
  "doctorProblemSolvingModules": [
    {
      "id": "physician-burnout-pajama-time",
      "problem": "Physician Burnout & 2-3 Hours of Nightly Pajama Time Documentation",
      "symptoms": [
        "Doctors spending 12-15 hours weekly charting at home after clinic hours",
        "High clinical fatigue, diminished family time, and delayed note completion",
        "Delayed claim submissions due to unsigned encounter notes"
      ],
      "solution": "Dedicated Real-Time Virtual Medical Scribe",
      "targetRoleSlug": "virtual-medical-scribe",
      "targetUrl": "https://remotemedicalassistant.com/services/virtual-medical-scribe",
      "howItWorks": "Assistant joins encrypted audio/video stream during patient visits or listens asynchronously to dictation, completing full SOAP notes directly into the practice EHR before clinic close.",
      "quantifiableImpact": {
        "pajamaTimeEliminated": "100%",
        "dailyHoursSavedPerDoctor": "2.5 hours",
        "patientVolumeCapacityIncrease": "20-25%"
      }
    },
    {
      "id": "prior-authorization-denial-crisis",
      "problem": "Prior Authorization Delays & Pharmacy Bottlenecks",
      "symptoms": [
        "Medications and MRI/CT diagnostic orders held up 7-14 days by payers",
        "Frustrated patients and high clinical staff time lost on hold with insurance payers",
        "15-20% initial claim denial rate due to missing clinical documentation"
      ],
      "solution": "Certified Prior Authorization & Referral Specialist",
      "targetRoleSlug": "prior-authorization-specialist",
      "targetUrl": "https://remotemedicalassistant.com/services/prior-authorization-specialist",
      "howItWorks": "Dedicated assistant navigates CoverMyMeds, Availity, and payer portals within 2 hours of physician order, tracking approval and coordinating peer-to-peer packets.",
      "quantifiableImpact": {
        "turnaroundTime": "24 to 48 hours average",
        "payerDenialReduction": "42%",
        "staffPhoneHoldTimeSaved": "18+ hours per week"
      }
    },
    {
      "id": "front-desk-call-abandonment",
      "problem": "Overwhelmed Front Desk, High Call Abandonment & Patient No-Shows",
      "symptoms": [
        "In-clinic staff balancing checking-in walk-ins while phone lines ring non-stop",
        "28% average phone abandonment rate costing clinics valuable new patient visits",
        "High patient no-show rate (15-22%) leaving schedule gaps"
      ],
      "solution": "Virtual Medical Receptionist & Patient Triage Coordinator",
      "targetRoleSlug": "virtual-medical-receptionist",
      "targetUrl": "https://remotemedicalassistant.com/services/virtual-medical-receptionist",
      "howItWorks": "Bilingual virtual receptionists answer 100% of calls within 3 rings, verify insurance eligibility in real-time, execute 24-hr SMS/voice recall, and fill cancelled slots immediately.",
      "quantifiableImpact": {
        "callAnswerRate": "99.4%",
        "noShowRateReduction": "63%",
        "monthlyPatientSatisfactionScore": "4.9 / 5.0"
      }
    },
    {
      "id": "revenue-cycle-ar-backlog",
      "problem": "Aging Accounts Receivable (>60 Days) & Inadequate Claims Scrubbing",
      "symptoms": [
        "Unpaid medical claims accumulating over 90 days past timely filing limits",
        "Clinics losing 5-9% of collectible revenue annually to unappealed denials",
        "In-house billing team lacks hours to work complex denial lines"
      ],
      "solution": "Dedicated Medical Billing & Coding VA",
      "targetRoleSlug": "medical-billing-and-coding",
      "targetUrl": "https://remotemedicalassistant.com/services/medical-billing-and-coding",
      "howItWorks": "Certified billing assistants scrub daily encounter batches, verify ICD-10/CPT crosswalks, submit electronic claims within 24 hours, and relentlessly work aging AR worklists.",
      "quantifiableImpact": {
        "cleanClaimFirstPassRate": "98.5%",
        "averageDaysInArReduction": "34% in first 60 days",
        "practiceRevenueRecovery": "$42,000+ per year per provider"
      }
    }
  ],
  "services": [
    {
      "id": "virtual-medical-assistant",
      "title": "Virtual Medical Assistant",
      "category": "Clinical & Back-Office Support",
      "canonicalUrl": "https://remotemedicalassistant.com/services/virtual-medical-assistant",
      "slug": "virtual-medical-assistant",
      "hourlyRate": 8.00,
      "shortDescription": "Comprehensive clinical support covering patient intake, vitals charting, prescription refill coordination, lab order tracking, and EHR chart prep.",
      "ehrCompatibility": ["Epic Systems", "Cerner Oracle", "AthenaHealth", "eClinicalWorks", "Kareo / Tebra", "NextGen", "AdvancedMD", "Practice Fusion"],
      "coreTasks": [
        "Patient intake triage and medical history prep",
        "E-prescription refill authorization coordination",
        "Lab and imaging result follow-up with physician notification",
        "Insurance eligibility verification 24 hours prior to visit",
        "Secure patient portal inbox triage"
      ]
    },
    {
      "id": "virtual-medical-scribe",
      "title": "Virtual Medical Scribe",
      "category": "Real-Time EHR Documentation",
      "canonicalUrl": "https://remotemedicalassistant.com/services/virtual-medical-scribe",
      "slug": "virtual-medical-scribe",
      "hourlyRate": 8.00,
      "shortDescription": "HIPAA-trained medical scribes delivering turnkey SOAP documentation, billing code capture, and clinical encounter notes directly in your EHR.",
      "ehrCompatibility": ["Epic Systems", "Cerner Oracle", "AthenaHealth", "eClinicalWorks", "Kareo / Tebra", "NextGen", "Allscripts"],
      "coreTasks": [
        "Real-time or asynchronous SOAP encounter charting",
        "ICD-10-CM and CPT code pre-filling for physician sign-off",
        "Patient referral letter and clinical summary generation",
        "Quality measure (MIPS / HEDIS) documentation tracking",
        "EHR chart closing prior to physician sign-out"
      ]
    },
    {
      "id": "virtual-medical-receptionist",
      "title": "Virtual Medical Receptionist",
      "category": "Patient Access & Front-Desk",
      "canonicalUrl": "https://remotemedicalassistant.com/services/virtual-medical-receptionist",
      "slug": "virtual-medical-receptionist",
      "hourlyRate": 8.00,
      "shortDescription": "Compassionate, English/Spanish bilingual patient communication experts managing multi-line inbound phones, appointment scheduling, and patient recall.",
      "ehrCompatibility": ["Epic", "AthenaHealth", "eClinicalWorks", "Kareo", "DrChrono", "Dentrix"],
      "coreTasks": [
        "Inbound patient call answering within 3 rings",
        "Multi-provider schedule optimization and double-booking prevention",
        "Automated and manual appointment reminder outreach",
        "Co-pay and outstanding balance pre-collection notices",
        "Patient registration packet collection"
      ]
    },
    {
      "id": "medical-billing-and-coding",
      "title": "Medical Billing & Coding Specialist",
      "category": "Revenue Cycle Management",
      "canonicalUrl": "https://remotemedicalassistant.com/services/medical-billing-and-coding",
      "slug": "medical-billing-and-coding",
      "hourlyRate": 8.00,
      "shortDescription": "End-to-end revenue cycle assistants specializing in claims scrubbing, electronic ERA/EOB posting, denial management, and aging AR collection.",
      "ehrCompatibility": ["Kareo Billing", "AthenaCollector", "CollaborateMD", "AdvancedMD", "Waystar", "Availity"],
      "coreTasks": [
        "Daily claim batch creation and scrub analysis",
        "Payment posting from 835 ERAs and paper checks",
        "Denial appeal letter generation and documentation submission",
        "Payer AR follow-up (>30, >60, >90 day buckets)",
        "Patient statement reconciliation and payment plans"
      ]
    },
    {
      "id": "telehealth-virtual-assistant",
      "title": "Telehealth Virtual Assistant",
      "category": "Virtual Care & Remote Monitoring",
      "canonicalUrl": "https://remotemedicalassistant.com/services/telehealth-virtual-assistant",
      "slug": "telehealth-virtual-assistant",
      "hourlyRate": 8.00,
      "shortDescription": "Specialized virtual coordinators who prep patients for Zoom/Doxy/Doximity video visits, verify camera/audio connections, and collect home vitals.",
      "ehrCompatibility": ["Doxy.me", "Zoom Healthcare", "Doximity", "AthenaHealth Telehealth", "Epic MyChart"],
      "coreTasks": [
        "Pre-visit technical audio/video test calls with elderly patients",
        "Virtual exam room patient check-in and chief complaint intake",
        "Remote patient monitoring (RPM) blood pressure/glucose data entry",
        "Post-visit discharge coordination and prescription routing"
      ]
    },
    {
      "id": "prior-authorization-specialist",
      "title": "Prior Authorization Specialist",
      "category": "Insurance & Clinical Utilization",
      "canonicalUrl": "https://remotemedicalassistant.com/services/prior-authorization-specialist",
      "slug": "prior-authorization-specialist",
      "hourlyRate": 8.00,
      "shortDescription": "Dedicated portal experts expediting specialty medication, imaging, surgical procedure, and durable medical equipment prior authorizations.",
      "ehrCompatibility": ["CoverMyMeds", "Availity", "Surescripts", "Change Healthcare", "All Payer Portals"],
      "coreTasks": [
        "Immediate payer eligibility & PA requirement checks",
        "CoverMyMeds and electronic portal clinical packet preparation",
        "Physician peer-to-peer interview scheduling",
        "Urgent stat authorization tracking",
        "Approval notification to patient and dispensing pharmacy"
      ]
    },
    {
      "id": "medical-credentialing",
      "title": "Medical Credentialing Specialist",
      "category": "Provider Enrollment & Licensing",
      "canonicalUrl": "https://remotemedicalassistant.com/services/medical-credentialing",
      "slug": "medical-credentialing",
      "hourlyRate": 8.00,
      "shortDescription": "Meticulous credentialing coordinators maintaining CAQH profiles, managing state license renewals, and enrolling physicians into commercial and Medicare networks.",
      "ehrCompatibility": ["CAQH ProView", "PECOS", "NPPES", "Availity", "State Medical Board Portals"],
      "coreTasks": [
        "Provider CAQH quarterly attestation maintenance",
        "Medicare 855I / PECOS initial enrollments and revalidations",
        "Commercial insurer in-network contract applications",
        "Hospital privilege application packets",
        "Malpractice and DEA certificate renewal tracking"
      ]
    },
    {
      "id": "dental-virtual-assistant",
      "title": "Dental Virtual Assistant",
      "category": "Dental Practice Support",
      "canonicalUrl": "https://remotemedicalassistant.com/services/dental-virtual-assistant",
      "slug": "dental-virtual-assistant",
      "hourlyRate": 8.00,
      "shortDescription": "Dental-specific assistants proficient in Dentrix, Eaglesoft, and Open Dental handling breakdown of benefits, pre-authorizations, and patient hygiene recalls.",
      "ehrCompatibility": ["Dentrix", "Eaglesoft", "Open Dental", "Curve Dental"],
      "coreTasks": [
        "Detailed breakdown of dental benefits (FMX, prophy, crowns, perio)",
        "Dental pre-treatment estimates and claims submissions",
        "Hygiene recall list reactivation via phone and SMS",
        "Schedule hygiene chair optimization"
      ]
    }
  ],
  "medicalSpecialties": [
    "Primary Care & Family Medicine",
    "Internal Medicine",
    "Cardiology",
    "Orthopedics & Sports Medicine",
    "Pediatrics",
    "Dermatology & Aesthetics",
    "Psychiatry & Behavioral Health",
    "Obstetrics & Gynecology (OB/GYN)",
    "Pain Management & Neurology",
    "Podiatry",
    "General Surgery & Gastroenterology",
    "General & Specialty Dentistry"
  ],
  "internalSiteUrls": {
    "home": "https://remotemedicalassistant.com/",
    "servicesDirectory": "https://remotemedicalassistant.com/virtual-medical-assistant-services",
    "whyUs": "https://remotemedicalassistant.com/why-remote-medical-assistant",
    "ourApproach": "https://remotemedicalassistant.com/our-approach",
    "pricing": "https://remotemedicalassistant.com/pricing",
    "hipaaCompliance": "https://remotemedicalassistant.com/hipaa-compliance",
    "howItWorks": "https://remotemedicalassistant.com/how-it-works",
    "aboutUs": "https://remotemedicalassistant.com/about-us",
    "appointmentBooking": "https://remotemedicalassistant.com/schedule-your-virtual-medical-assistant-make-appointment",
    "blog": "https://remotemedicalassistant.com/blog",
    "contact": "https://remotemedicalassistant.com/contact",
    "terms": "https://remotemedicalassistant.com/terms-and-conditions",
    "privacy": "https://remotemedicalassistant.com/privacy-policy",
    "aiCatalog": "https://remotemedicalassistant.com/ai-catalog.json"
  }
}
